If you are an ARA member but have never used the ERMS, your username and temporary password are available in an email sent to you by "info@enablehr.com.au". However, if you or another person have accessed the ERMS already your temporary password is no longer valid.
NOTE: The ERMS username and password is not the username and password for www.retail.org.au.
If you are an ARA member you may request an invitation to use the ERMS. However, the invitation can only be sent to the email address already registered with the ARA.
If your ERMS account has already been activated, it is not possible for a telephone operator to view your password or provide login information over the phone. They can amend your contact email if it is incorrect.
If your account has not been accessed, the telephone operator can send an ERMS invitation to a new email address.